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Every product we create is made with purpose, thoughtfully crafted to bring warmth, balance, and nourishment to your home and everyday living.

From hand-poured candles to plant-based body essentials, experience the beauty of simplicity and the comfort of true well-being.

Refund policy

Handcrafted Product Notice Please keep in mind that all of our products are handcrafted. Slight imperfections that do not compromise the aesthetics or quality of the products are normal. Due to the handcrafted process, slight variations in color and appearance may occur naturally from batch to batch.

Our General Policy Due to the nature of our handcrafted products, we do not accept returns or issue refunds based on fragrance preference. If a scent is not for you, consider gifting it to a friend or burning your incense outdoors to help deter insects.. but we are not able to accept it back.

If you would like to return an unopened, unused item, you are welcome to do so. The cost of return shipping is your responsibility. Once we receive the item and confirm it has not been opened or used, you will have the option of a store credit or a refund. Please allow 5 to 7 business days for your refund to reflect. Sale items are final sale and are not eligible for returns or refunds.

Incorrect Orders If we made a mistake and shipped you the wrong item, we will make it right by sending you the correct one. In most cases you are welcome to keep the incorrect item as our apology for the inconvenience.

Body Care, Incense, and Other Products We do not accept returns or issue refunds on body care, incense, or other products due to the sanitary nature of these items. This includes raw sugar scrubs, lotions, oils, and similar products. Unopened and unused items may be returned under our general return policy above.

Candle Policy We take pride in every candle we make and want you to be completely satisfied with your purchase. We will replace your candle if the wick will not stay lit or if the candle arrives damaged. Please note that candles that have been burned halfway or more are not eligible for a replacement or refund.

To report a defective candle, email us at info@divinepurity.co with your order number in the subject line and photos of the defect.

Damaged Items For items that arrive damaged, please refer to our Shipping Policy for full details on how to report a claim and the timeframe required.

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